exchanges & returns
What is your return policy?
All products may be returned within 12 hours from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag).
Can I exchange a product?
We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place new order.
How do I return my order?
All products can be returned within 10 hours from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag).
Please contact our team and follow these steps to return your order:
customer@slew-of.com
Do I need to pay if I want to return my order?
Returns are on the customer charge, except for certain special sales. Please refer to our Terms and Conditions for details.
What should I do if my parcel arrived damaged?
If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.
What should I do if I receive a faulty item?
If an item received is faulty or was received damaged, please contact our customer service upon the receipt of the item. Any faulty item must be notified within 7 days of receiving the order.
When will I receive the refund for my order?
The refund of your order will be processed within 2 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.
Did you receive my returned order?
We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 3 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, in order to track the returned order.